The DEXIS™ team enjoys hearing from dental professionals who contact us about how digital imaging has improved their practices from both a clinical and business perspective. Recently, we heard from Forrest Feld, an IT professional from Seminole, FL, who installs and troubleshoots technology in dental offices. He shared some interesting insights on dental offices that have finally switched from their troublesome imaging systems to DEXIS.
“Some of these customers start by calling their equipment representative and asking for the cheapest system,” he says. “They don’t ask, ‘What is the best?’ Then, when they start having problems, such as glitches due to software incompatibility and insufficient beta testing on the part of the manufacturer, they call me to ask why.” He says that these dental offices use the less expensive imaging system until frustration sets in, and sometimes they switch to yet another system, and then, eventually, they switch to DEXIS, which is the system that Feld recommends.